Terms of service
Terms of Service
Last updated: September 16, 2026
Welcome to HALDEN. These Terms of Service ("Terms") explain the conditions that apply when you visit our website, use our services, or purchase our products.
Please read these Terms carefully before placing an order. By using our website or purchasing from HALDEN, you agree to these Terms to the extent permitted by applicable law.
Store: HALDEN
Website: halden1980.com
Customer Support: support@halden1980.com
1. Overview
This website is operated by HALDEN. Throughout these Terms, "we," "us," and "our" refer to HALDEN.
Our online store is powered by Shopify, which provides the e-commerce platform used to offer our products. HALDEN is responsible for the products sold through this website.
These Terms apply to visitors, customers, and other users of our website.
2. Eligibility and Website Use
By placing an order, you confirm that you have the legal capacity to enter into a purchase agreement or have obtained any necessary authorization.
You agree to use our website lawfully and not to:
- Provide fraudulent or deliberately misleading information.
- Attempt unauthorized access to our website or systems.
- Introduce viruses, malware, or other harmful software.
- Interfere with website security or functionality.
- Use our content in violation of applicable intellectual property laws.
We may take reasonable measures to prevent fraud, unauthorized access, and misuse of our services.
3. Products and Product Information
HALDEN makes reasonable efforts to display product descriptions, specifications, photographs, and available options accurately.
Product colors and appearance may vary slightly depending on your screen, lighting, and display settings.
Please review the product information carefully before completing your purchase.
Product availability is subject to stock levels. We may update our collection or discontinue products when necessary.
If an ordered product becomes unavailable, we will contact you and provide an appropriate solution, including a refund where applicable.
4. Prices and Currency
Product prices are displayed in the currency shown on our website or at checkout.
Prices may vary depending on the selected currency, destination, applicable taxes, and exchange rates.
The final amount charged by HALDEN will be displayed during checkout before you confirm your purchase.
We may change product prices or introduce promotions at any time. Changes will not retroactively affect accepted orders, except where permitted by law.
If a significant pricing error affects your order, we will contact you and explain the available options in accordance with applicable consumer protection laws.
5. Orders and Order Confirmation
When placing an order, you agree to provide accurate and complete information, including your name, email address, delivery address, and payment details.
After submitting an order, you should receive an order confirmation at the email address provided.
We may contact you if additional information is required to verify payment, confirm delivery details, or resolve an issue.
We may decline or cancel orders for legitimate reasons, including confirmed fraud, payment failure, or product unavailability, subject to applicable law.
If we cancel an order after payment has been collected, an appropriate refund will be issued.
6. Payments
We accept the payment methods displayed at checkout.
Payments are processed through the payment service providers available on our website.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments may be subject to verification and fraud prevention procedures.
Your bank or payment provider may apply independent currency conversion charges or transaction fees.
7. Shipping and Delivery
HALDEN serves international customers, subject to destination availability and applicable shipping restrictions.
Our standard shipping estimates are:
- Order processing: Up to 5 business days after payment confirmation.
- Estimated delivery: Approximately 5 to 25 business days after dispatch.
Business days generally exclude weekends and applicable public holidays.
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, local holidays, and other circumstances.
Shipping charges collected by HALDEN, if any, will be displayed before checkout is completed.
Tracking information will be provided when available through the selected shipping service.
If your order is significantly delayed, appears lost, or has not arrived within the expected delivery period, please contact: support@halden1980.com .
We will investigate delivery issues and provide an appropriate resolution in accordance with applicable consumer protection laws.
Estimated shipping times do not limit mandatory legal rights concerning delayed or failed deliveries.
8. International Orders, Customs, and Taxes
International orders may be subject to customs inspections, import duties, taxes, and other charges imposed by the destination country.
Applicable checkout information will indicate which charges are collected directly by HALDEN.
Additional charges imposed independently by customs authorities or shipping carriers will be handled according to the delivery conditions disclosed before purchase and applicable law.
Customers must provide accurate delivery information and any documentation reasonably necessary for customs clearance.
Please contact our support team if you have questions about delivery to your location.
9. Promotional Offers and Discounts
HALDEN may offer temporary promotions, discounted products, complimentary shipping, multi-watch discounts, and other special offers.
Each promotion is subject to the eligibility requirements and conditions displayed in the relevant offer or at checkout.
These conditions may include eligible products, minimum quantities, discount amounts, promotional periods, and applicable exclusions.
Promotional savings will apply only when the stated requirements are satisfied.
Unless expressly stated otherwise, different promotional offers cannot be combined.
We may introduce, modify, or discontinue promotions prospectively. Changes will not remove benefits already agreed as part of an accepted order, except where permitted by applicable law.
Refunds involving promotional purchases will be calculated according to the amount actually paid, the applicable promotion conditions, and mandatory consumer rights.
10. The Final Chapter Offers
Products in The Final Chapter collection may be included in special promotional offers.
The promotional conditions displayed on the relevant product page, collection page, or at checkout will determine the offer applicable to your purchase.
Depending on the offer available, eligible purchases may include additional savings when multiple watches are purchased.
Promotional benefits are subject to the conditions disclosed before purchase. Offers may differ between products, collections, and promotional periods.
Please review the applicable offer details and final checkout total before confirming your order.
11. Returns and Refunds
HALDEN offers a voluntary 30-day return policy for eligible products.
Eligible return requests should be submitted within 30 days of delivery.
Return eligibility, shipping responsibilities, refund procedures, and other conditions are explained in our Returns & Refunds Policy.
Read our Returns & Refunds Policy
This voluntary return policy does not limit mandatory statutory cancellation rights, product guarantees, or remedies available under applicable law.
12. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at: support@halden1980.com .
We will attempt to accommodate cancellation requests before the order is dispatched.
If the order has already been shipped, the applicable return process may need to be followed.
Nothing in this section restricts any statutory cancellation rights that apply to your purchase.
13. Product Warranty and Defective Goods
HALDEN watches may be covered by a commercial warranty as described on the relevant product page or in the accompanying warranty documentation.
The applicable warranty terms explain its duration, coverage, and any exclusions.
If you receive a defective, damaged, or incorrect product, please contact us with your order number and a description of the issue.
Where possible, photographs may help us review your request more efficiently.
We will assess the issue and provide an appropriate remedy, which may include repair, replacement, or refund, depending on the circumstances and applicable law.
Any commercial warranty is provided in addition to statutory consumer rights and does not replace or restrict them.
14. Customer Accounts
If customer accounts are available, you are responsible for providing accurate account information and protecting your login credentials.
Please notify us if you suspect unauthorized access to your account.
We may take reasonable security measures to protect customer accounts and prevent fraud.
15. Intellectual Property
Content displayed on our website, including trademarks, logos, photographs, product descriptions, graphics, and website design, may be protected by intellectual property laws.
You may not reproduce, distribute, or commercially exploit protected materials without authorization from the relevant rights holder, except where permitted by applicable law.
Purchasing a product does not transfer ownership of any intellectual property associated with our website or brand.
16. Third-Party Services and Links
Our website may contain links to services operated by independent third parties.
These may include payment providers, shipping services, and external platforms.
Independent third-party services may have their own terms and privacy policies.
HALDEN is not responsible for unrelated content or activities on independently operated third-party websites.
This section does not exclude any responsibility that HALDEN is legally required to assume in connection with your purchase.
17. Privacy and Personal Information
We collect and process personal information to operate our store, fulfill orders, provide customer support, and perform other activities described in our Privacy Policy.
Please review our Privacy Policy to understand how personal information is collected, used, shared, and protected.
18. Website Availability
We make reasonable efforts to maintain the functionality and availability of our website.
Temporary interruptions may occur because of maintenance, technical issues, security incidents, or circumstances outside our reasonable control.
We may update website features or perform maintenance when necessary.
If a technical problem affects your purchase, please contact our support team.
19. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, these Terms do not remove mandatory consumer rights relating to defective products, misleading information, delayed delivery, failure to deliver, or other legally protected matters.
To the extent permitted by applicable law, HALDEN is not responsible for losses caused solely by circumstances beyond our reasonable control that are not attributable to a failure to meet our legal or contractual obligations.
Customers retain all remedies available under mandatory consumer protection laws.
20. Changes to These Terms
We may update these Terms to reflect changes in our business operations, website, services, or legal requirements.
Updated Terms will be published on this page with a revised "Last updated" date.
Changes will generally apply prospectively and will not retroactively alter the conditions of an accepted purchase unless permitted by applicable law.
21. Applicable Law and Consumer Rights
These Terms are subject to applicable laws, including mandatory consumer protection rules relevant to the purchase.
Consumer rights may vary depending on your country or region.
Nothing in these Terms deprives customers of legal rights or remedies that cannot be waived under applicable law.
If any provision conflicts with a mandatory legal requirement, that requirement will take precedence.
If a dispute arises, we encourage you to contact our customer support team so we can attempt to resolve the issue.
This does not restrict your right to contact consumer protection authorities or pursue other remedies available under applicable law.
22. Contact Information
If you have any questions about these Terms, your order, or our products, please contact us:
HALDEN
Website: halden1980.com
Email: support@halden1980.com
Our customer support team aims to respond within 3 business days.
Thank you for choosing HALDEN.