Shipping Policy

Last updated: September 16, 2026

At HALDEN, we believe every watch deserves to arrive with care. This Shipping Policy explains how we prepare, dispatch, and deliver orders to our customers around the world.

If you have any questions about your order, our customer support team is here to help.

1. International Shipping

HALDEN serves customers worldwide. Shipping availability depends on the destination and the delivery services available at checkout.

If we are unable to deliver to your selected address, you will be notified during checkout or contacted by our customer support team.

2. Order Processing Time

Orders are normally prepared and dispatched within 5 business days after payment confirmation.

Processing includes payment verification, order preparation, packaging, and handover to the shipping carrier.

Business days generally exclude weekends and applicable public holidays.

During periods of high order volume, processing may take longer than expected. If a significant delay affects your order, we will provide an update when possible.

3. Estimated Delivery Time

Our estimated international delivery time is 5 to 25 business days after dispatch.

Please note that order processing and shipping transit are separate stages. The delivery estimate begins after your order has been dispatched.

Delivery times may vary depending on your country, local postal services, customs procedures, carrier operations, and public holidays.

These timeframes are estimates rather than guaranteed delivery dates. Any mandatory rights concerning delayed or failed delivery remain unaffected.

4. Shipping Costs and Promotional Free Shipping

Shipping costs, if applicable, are displayed at checkout before you confirm your purchase.

HALDEN may occasionally offer complimentary shipping as part of The Final Chapter or other promotional events.

When a free shipping promotion is available, the applicable conditions and eligibility requirements will be presented in the offer or at checkout.

Temporary shipping promotions apply only during their stated promotional period and to eligible orders.

The final shipping charge shown at checkout will reflect the shipping offer applicable to your purchase.

5. Order Confirmation

After placing an order, you should receive an order confirmation by email.

Please review your order details carefully, including your name, shipping address, and contact information.

If you notice an error, contact us as soon as possible at support@halden1980.com .

We will attempt to correct the information before dispatch, although changes cannot always be guaranteed once an order has entered the shipping process.

6. Order Tracking

When your order has been dispatched, we will provide available shipping confirmation and tracking information.

You can use the tracking details provided to follow the progress of your shipment.

Tracking updates may take some time to appear after the carrier receives your package. International tracking may also update less frequently during customs processing or transfers between delivery partners.

If you have difficulty tracking your order, please contact our support team.

7. Customs, Import Duties, and Taxes

International shipments may be subject to import duties, taxes, customs inspections, or additional charges imposed by the destination country.

Any duties and taxes collected by HALDEN will be included in the checkout information.

Where duties or taxes are not collected at checkout, additional amounts may be assessed by the destination country's customs authority or shipping carrier.

The applicable payment responsibility depends on the shipping terms disclosed before purchase and applicable law.

Please note that a complimentary shipping promotion does not automatically include customs duties or import taxes.

Customs clearance procedures may occasionally extend delivery times.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please ensure that your address includes all necessary details, such as apartment numbers, postal codes, and any additional information required for delivery.

If an address needs to be corrected, contact us immediately.

We will make reasonable efforts to assist with address changes before dispatch.

Once an order has been shipped, address changes may depend on the carrier's available services.

9. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur.

Common causes include customs inspections, carrier disruptions, extreme weather, local holidays, and incomplete delivery information.

If your order has not arrived within the expected delivery period, please contact us at support@halden1980.com .

Include your order number so we can investigate the shipment and provide an update.

If delivery cannot be completed, we will provide an appropriate resolution in accordance with applicable consumer protection laws.

10. Lost Packages

If your tracking information suggests that your package has been lost, or your order has not arrived after the expected delivery period, please contact our customer support team.

We will investigate the shipment with the relevant delivery provider.

If the package is confirmed lost before delivery, we will arrange an appropriate solution, which may include a replacement or refund, in accordance with applicable law.

11. Packages Marked as Delivered

If your tracking information shows that an order has been delivered but you have not received it, please contact us.

We recommend checking whether the package was delivered to an authorized recipient or a designated delivery location.

Our support team can help investigate the delivery status with the carrier.

A carrier's delivery status does not automatically remove any responsibility HALDEN may have under applicable law.

12. Damaged Packages

Please inspect your order when it arrives.

If the package or product arrives damaged, contact us as soon as reasonably possible at support@halden1980.com .

Include your order number, a description of the issue, and photographs if available.

We will review the situation and provide an appropriate resolution in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

13. Unsuccessful Delivery Attempts

A shipping carrier may occasionally be unable to complete a delivery.

This may occur when an address is incomplete, delivery cannot be accessed, or additional information is required.

If a delivery attempt is unsuccessful, please follow any instructions provided by the carrier and contact HALDEN if you need assistance.

If a package is returned to us, we will review the circumstances and explain the available options.

Any additional shipping charges will be assessed according to the circumstances, the terms disclosed before purchase, and applicable law.

14. Returns and Refunds

HALDEN offers a voluntary 30-day return policy for eligible products.

If you would like to return a watch, please review our Returns & Refunds Policy for eligibility requirements, instructions, and refund procedures.

Read our Returns & Refunds Policy

Your mandatory consumer rights remain unaffected by our voluntary return policy.

15. Contact Us

If you have any questions about shipping, delivery times, tracking, or your order, please contact us:

HALDEN
Website: halden1980.com
Email: support@halden1980.com

Our customer support team aims to respond within 3 business days.

Thank you for choosing HALDEN. We appreciate the opportunity to deliver a piece of our collection to you.