Returns & Refunds Policy

At HALDEN, we want you to feel confident about your purchase. If something isn't right with your order, we're here to help. This policy explains how returns, refunds, and order issues are handled for customers worldwide.

Store: HALDEN
Website: halden1980.com
Customer Support: support@halden1980.com

1. Our 30-Day Return Policy

We accept eligible return requests within 30 days of delivery. If you are not satisfied with your purchase, please contact us within this period to begin the return process.

For a voluntary return due to a change of mind, the item must:

• Be in its original, unused condition, apart from reasonable inspection or trying on.
• Be free from damage caused after delivery.
• Include its original accessories and packaging, where reasonably possible.
• Be accompanied by proof of purchase or an order number.

These conditions apply to our voluntary return policy and do not restrict your legal rights if an item is defective, damaged, incorrectly supplied, or otherwise does not meet applicable consumer protection requirements.

2. How to Request a Return

To request a return, email support@halden1980.com with your order number and the reason for your request.

If the product is damaged, defective, or incorrect, please include clear photographs when possible. This helps us review your request more efficiently.

Our customer support team aims to respond within 3 business days. We will provide return instructions and confirm the appropriate return destination.

Return address:
[INSERT YOUR COMPLETE RETURN ADDRESS HERE]

Please contact us before shipping your return so that we can provide the correct instructions. This is particularly important for international orders, as return procedures may vary by location.

3. Return Shipping Costs

For voluntary returns due to a change of mind, customers are responsible for return shipping costs unless we state otherwise at the time of purchase or applicable law requires us to cover them.

If an item is confirmed to be defective, damaged upon arrival, or incorrectly supplied, HALDEN will cover or reimburse reasonable return shipping costs as required by applicable law. Please contact us before arranging shipment so we can provide the appropriate return instructions.

We recommend using a trackable shipping service and retaining your postage receipt. International return transit times may vary depending on the destination and carrier.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us at support@halden1980.com as soon as reasonably possible.

Include your order number, a description of the problem, and photographs if available.

We will review the issue and arrange an appropriate solution, which may include a repair, replacement, or refund, depending on the circumstances and your rights under applicable consumer protection laws.

Your rights relating to defective or nonconforming products are not limited to the voluntary 30-day return period.

5. Refunds

Once your return has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. We aim to process eligible refunds within 10 business days after receiving and assessing the returned item, or sooner where required by applicable law.

Depending on your bank, card provider, or payment processor, additional time may be required for the refund to appear in your account.

Refunds are based on the amount actually paid for the returned products, taking into account any discounts applied at checkout. Original standard delivery charges will also be refunded where required by applicable law.

If your refund has not appeared after the applicable processing period, please contact support@halden1980.com so we can investigate.

6. Sale Items and Promotional Offers

Watches purchased during promotional events, including The Final Chapter, are eligible for our voluntary return policy unless a specific, legally permitted exception was clearly disclosed before purchase.

Refunds for discounted orders are calculated using the amount actually paid. Where a promotion includes multiple products or complimentary items, the applicable promotion terms disclosed at checkout will be taken into account.

Promotional conditions do not remove or limit any mandatory consumer rights.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@halden1980.com.

We will attempt to accommodate cancellation requests before the order is dispatched. If your order has already been shipped, the applicable return process may need to be followed.

This does not affect any statutory cancellation rights available in your country or region.

8. Order Processing and Delivery

Orders are normally prepared and dispatched within 5 business days after payment confirmation.

Estimated international delivery takes approximately 5 to 25 business days after dispatch. Delivery times may vary depending on your destination, customs processing, carrier operations, and other circumstances beyond the normal shipping schedule.

If your order is significantly delayed, appears lost, or has not arrived within the expected delivery period, please contact us. We will investigate the shipment and provide an appropriate resolution in accordance with applicable law.

Estimated shipping times do not override any mandatory consumer rights relating to late or failed delivery.

9. International Returns, Customs, and Import Duties

HALDEN serves customers internationally. Return procedures and transit times may differ by country.

If you are returning an item internationally, please follow the return instructions provided by our customer support team. Customs documentation should accurately identify the parcel as a returned product where appropriate.

Import duties, taxes, and charges collected directly by customs authorities or delivery carriers may be subject to separate refund procedures. Amounts paid directly to HALDEN will be refunded where required by applicable law.

10. European Union and United Kingdom Customers

Customers in the European Union and United Kingdom may have a statutory right to cancel an eligible online purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, email support@halden1980.com with a clear statement that you wish to cancel your purchase. You must generally return the goods within 14 days after notifying us of your cancellation.

Where the statutory right of withdrawal applies, refunds will be provided within the legally required timeframe. We may wait until the goods have been returned or until you provide evidence of shipment, where permitted by law.

The refund will include the original standard delivery cost where required by law, but not additional charges for an upgraded delivery service selected by the customer.

Customers are generally responsible for direct return shipping costs for change-of-mind cancellations, unless HALDEN has agreed to cover them or applicable law provides otherwise.

Customers may inspect or try on a watch in a manner comparable to examining it in a physical store. Any deductions for handling beyond what is reasonably necessary will only be made where permitted by applicable law.

Our voluntary 30-day return policy is provided in addition to these statutory rights.

11. Your Consumer Rights

Consumer protection laws differ around the world. Depending on your location, you may have additional rights to cancel an order or obtain a repair, replacement, or refund.

Nothing in this policy excludes, restricts, or limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

If a provision of this policy conflicts with mandatory consumer protection legislation, the applicable legal requirements will take precedence.

12. Contact Us

If you have questions about a return, refund, cancellation, or delivery issue, please contact us:

HALDEN
Website: halden1980.com
Email: support@halden1980.com
Customer support response time: Up to 3 business days.

Thank you for choosing HALDEN.