Privacy policy
Privacy Policy
Last updated: September 16, 2026
At HALDEN, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, purchase our products, or contact us.
This policy applies to customers and visitors worldwide.
Store: HALDEN
Website: halden1980.com
Email: support@halden1980.com
1. Information We Collect
We collect personal information that is necessary to operate our online store, process purchases, and provide customer support.
Depending on how you interact with HALDEN, this information may include:
- Contact information: Your name, email address, telephone number, billing address, and shipping address.
- Order information: Products purchased, order details, transaction amounts, purchase history, and delivery preferences.
- Payment information: Payment status and transaction details provided by our payment service providers.
- Account information: Information associated with a customer account, if you choose to create one.
- Customer communications: Messages, inquiries, return requests, and other information you provide when contacting us.
- Technical information: IP address, browser type, device information, website activity, and information collected through cookies or similar technologies, where permitted.
We may also receive relevant information from payment processors, shipping carriers, and other service providers involved in fulfilling your purchase.
2. How We Use Your Information
We use personal information for the following purposes:
- To process and fulfill your orders.
- To confirm payments and prevent fraudulent transactions.
- To arrange shipping and delivery.
- To provide order confirmations, shipping updates, and other transactional communications.
- To respond to customer inquiries and provide support.
- To process returns, refunds, and warranty requests.
- To maintain and improve our website and services.
- To comply with applicable legal and regulatory obligations.
- To send promotional communications where you have subscribed or where otherwise permitted by law.
We only use your information for legitimate business purposes and in accordance with applicable privacy laws.
3. Legal Bases for Processing
Where the European Union General Data Protection Regulation (GDPR), UK GDPR, or similar legislation applies, we process personal information on appropriate legal grounds.
These may include:
- Performance of a contract: Processing information necessary to accept, prepare, deliver, and manage your orders.
- Legal obligations: Maintaining records and complying with tax, accounting, and other legal requirements.
- Legitimate interests: Preventing fraud, securing our website, providing customer service, and improving our business, where these interests are not overridden by your rights.
- Consent: Using certain cookies, sending marketing messages, or carrying out other activities that require your consent under applicable law.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
4. Shopify and Our Online Store
Our online store is hosted by Shopify, which provides the e-commerce technology used to operate our website, manage purchases, and process certain customer information.
Shopify may process personal information on our behalf to provide its services and may process certain information for its own purposes, as described in its applicable privacy documentation.
You can learn more about Shopify's privacy practices at:
5. How We Share Personal Information
We may share personal information with trusted third parties when necessary to operate our store and provide our services.
These may include:
- Shopify and other e-commerce technology providers.
- Payment processors and fraud prevention providers.
- Shipping carriers and fulfillment partners.
- Customer support and communication service providers.
- Analytics, advertising, and marketing providers, where these services are used and permitted by law.
- Professional advisers and public authorities, where disclosure is legally required.
We share only the information reasonably necessary for the relevant purpose and require appropriate safeguards where applicable.
We may also disclose information when required by law, to protect our legal rights, or in connection with a legitimate business transfer, subject to applicable legal requirements.
6. Payments and Financial Information
Payments made through our website are handled by the payment providers available at checkout.
These providers process payment information according to their own security procedures and privacy policies.
HALDEN may receive transaction confirmations, payment status information, and limited payment-related details necessary to manage orders, refunds, and payment disputes.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to operate the online store, remember preferences, understand website performance, and support advertising activities where enabled.
Cookies may include:
- Essential cookies: Necessary for website functionality, shopping carts, checkout, and security.
- Analytics cookies: Used to understand how visitors interact with the website and help improve its performance.
- Marketing cookies: Used, where enabled, to measure advertising performance and personalize advertisements.
Where required by applicable law, we request your consent before placing non-essential cookies.
You may manage cookies through the privacy controls available on our website, where provided, or through your browser settings.
Disabling certain cookies may affect some website features.
8. Marketing Communications
If you subscribe to our marketing communications, or if applicable law otherwise permits, we may contact you with information about products, collections, and special offers.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages or by contacting us.
Unsubscribing from marketing does not prevent us from sending necessary transactional messages, such as order confirmations and shipping updates.
9. International Data Transfers
HALDEN serves customers worldwide. Personal information may be processed in countries other than the country in which you reside.
Our e-commerce platform, payment providers, shipping partners, and other service providers may operate internationally.
Where applicable privacy laws require safeguards for international transfers, we take steps to ensure that appropriate transfer mechanisms and protections are used.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods depend on the type of information and the reason it was collected.
For example, order and transaction records may need to be retained to comply with accounting, tax, and other legal obligations.
Customer support records may be retained as necessary to resolve inquiries, disputes, or warranty issues.
When information is no longer required, we delete or anonymize it where appropriate, subject to applicable legal obligations.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
Our website uses e-commerce and payment service providers that implement security measures designed to protect customer information.
However, no method of transmitting or storing information over the internet is completely secure.
If you believe your personal information has been compromised, please contact us as soon as possible.
12. Your Privacy Rights
Depending on your country or region, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to applicable exceptions.
- Request a copy of your information in a portable format where applicable.
- Object to certain processing activities.
- Request restrictions on certain uses of your information.
- Withdraw consent where processing depends on consent.
- Opt out of certain advertising-related uses or disclosures where applicable.
To exercise your rights, please email:
We may need to verify your identity before processing certain requests to protect your information from unauthorized disclosure.
We aim to respond to customer inquiries within 3 business days. Privacy requests will be handled within the timeframes required by applicable law.
13. European Union and United Kingdom Residents
If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws.
These rights may include access, rectification, erasure, restriction of processing, data portability, and objection to certain processing activities.
You may also have rights relating to decisions made solely through automated processing that produce legal or similarly significant effects.
You have the right to lodge a complaint with the competent data protection authority in your country or region.
We encourage you to contact us first so we can address your concerns.
14. California and Other US Privacy Rights
Residents of California and certain other US states may have additional privacy rights under applicable state laws.
Depending on the law and whether it applies to HALDEN, these rights may include:
- Accessing information collected about you.
- Requesting deletion or correction of information.
- Obtaining information about how personal information is collected and disclosed.
- Opting out of certain sales, sharing, or targeted advertising activities.
- Exercising applicable privacy rights without unlawful discrimination.
If you wish to exercise a right available under applicable state privacy law, please contact support@halden1980.com .
Where applicable, we will also honor legally recognized opt-out preference signals and provide required privacy choice mechanisms.
15. Children's Privacy
Our website is intended for a general audience and is not directed toward children.
We do not knowingly seek to collect personal information directly from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, please contact us so we can review the situation and take appropriate action.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of websites operated independently by third parties.
We recommend reviewing their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, business operations, legal requirements, or privacy practices.
Any updates will be published on this page, together with a revised "Last updated" date.
Where required by applicable law, we will provide additional notice or request consent before implementing material changes.
18. Contact Information
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact:
HALDEN
Website: halden1980.com
Email: support@halden1980.com
Customer support normally responds within 3 business days.